CGI seeks a Product Support Engineer. Required qualifications to be successful in this role bull You have experience with UNIX, MS SQL and scripting (C shell, K shell, bash, etc.) Linux, Oracle, Access and programing languages (Perl, Visual Basic, Cobol, R, Python, etc.) will be considered as well. bull You have knowledge of SFTPFTPHTTPSHTTP and standard network concepts. bull You are a practical problem solver, strategic thinker and seek advice when needed. bull You understand importance of adhering to contractual Service Level Agreements. bull You have strong interpersonal skills working across multiple teams and building trusted client relationships. bull You take pride in your work and able to communicate technical issues, verbally and written, effectively to both technical non-technical team members andor clients. bull Strong written and oral communication skills. Ability to provide clear, effective communication regarding technical issues and impact to client business bull You have great time management and the ability to work on own initiatives with minimal management supervision. bull You are able to collaborate effectively with globally dispersed teams. Other Desired Skills bull Knowledge of related software and other automated job scheduling tools (JIRA, New Relic, Actifio, etc.) bull Infrastructure or operations experience in a UNIXLINUXWintel environment bull Familiarity with a multi-tiered architecture and network connectivity bull Familiarity with hosting platforms such as WebSphere and JBoss bull Familiarity with PMP and agile methodologies Skills Unix JOB DESCRIPTION Our CGI GH group is seeking skilled Product Support Engineers that will work directly with multiple clients in this large-scale, globally supported outsourcing and premium maintenance program based in Lafayette, LA. This is a challenging and dynamic role with high levels of involvement with clients, other CGI organizations, and team members supporting interesting, complex, and often critical client needs. Limited to no travel required. Your future duties and responsibilities As a Product Support Engineer, you will be working in UNIX LINUX environments, you will provide day-to-day production support for assigned clients working on operations activities, including problem resolution, cycle support, and configuration management related to the assigned operations. You will need to pay close attention to detail and the surrounding implications of all actions, be able to multi-task, and be independent and self-motivated with the desire and work ethic to thrive and excel in a non-traditional work environment. You will be a valued member of a 247 production operations support group that runs cycles for multiple clients on a nightly, weekly, and monthly basis. We are currently seeking those that are able to work flexible hours, as well as participate in the teamrsquos rotating on-call and maintenance responsibilities including weekends or holiday support hours. Other duties and responsibilities include bull Address SLA-bound technical incident reports or requests by the client. bull Execute batch jobs and monitor the solution, including log files, for alarms. bull Monitor the health and stability of the client environments, proactively engaging the necessary stakeholders and remediating issuesincidents that may arise. bull Manage the clientrsquos backup processing and verify backups are successfully obtained to meet SLA requirements. bull Perform system maintenance and backup and recovery responsibilities, such as applications shutdownstart-up, disablingenabling regular processing events, performing required backups, and verifying that all required, normal, client operations are resumed accurately following the maintenance. bull Address client requests for technical assistance such as file recovery, user ID management, or execution of special processes. bull Support other technical teams by providing screen shots, query executions, or log files necessary to resolve system or application issues. bull For new client implementations, test and fine-tune scripts and cycle automation processes to ensure stable steady-state operations
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.