Unleash your manual skills on products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks, and item processing sorters. Were talking Ethernet, Token-Ring, StarLAN, NetBIOS, X.25the whole gamut.
Build great working relationships among colleagues and customers based on our customer Service Level Agreements (SLAs). When issues come up, your job is to respond them by either handling them, or by pulling in the proper associate, team member, or territory manager who can.
Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements). Youll surely always be on the lookout for preventative measures you can take to correct any and all technical problems before they happen.
Capture customer information so that we can complete any invoicing, as well as stay in contact to ensure were providing the best possible service.
PEOPLE DESCRIBE YOU AS:
A fantastic communicator who does everything in your power to meet customers needssomeone who follows up to make sure you did the work right.
A stickler for record-keeping. Which comes in handy when youre asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).
Someone looking to tackle an intense but rewarding role. You like responsibility and are outstanding at managing everything from network faults and traffic, to configuration, security, and remote system access.
High School Diploma or GED (though wed prefer an Associates Degree)
Up to three years of related experience (but more than that is always a plus)
A+ Certification, CompTIA, N+ Certification, PC skills, basic electronic skills, and some specific hardware and operating system familiarity
Knowledge servicing and repairing Diebold & Wincor ATMs
Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000
Knowledge of systems architecture, database management systems, and network and systems management systems
Must be a local candidate (this position is not eligible for paid relocation)
Must be authorized to work in the US
US candidates must be at least 21 years of age
Must have a valid driver's license and driving record that satisfies NCR fleet requirements
Essential functions of this position include prolonged travel with driving up to approximately 8 hours per day, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time
A CE II may be dispatched daily on a call-by-call basis. Also, this position conducts work at customer site(s) and local NCR offices.